ATM: A curse or a blessing?
When ATM(Automated Teller Machine) was introduced into the Nigerian Banking Sector, we were convinced to accept it due to the numerous benefits it provides its users.
Indeed, one cannot overlook the benefits of using the ATM, however, the woes it has caused many Nigerians should not be ignored either.
I had been hearing a lot of reports on the havocs the ATM has caused many bank account's holders in Nigeria but I paid little attention to it until I too met my waterloo. On October 23, 2009 I visited my bank (Bank PHB) to make a withdrawal from the ATM but surprisingly, the machine did not pay me. Initially, I thought it was a minor problem that would soon be solved since there's a peculiar problem to all ATMs in Nigeria which is service problem, but I was wrong as seconds turned to minutes, minutes to hours and hours to days and the problem persisted.
Then, I became jittery and cold and the first thought that came to my mind was that whether the bank had liquidated since it was among the eight banks whose MDs were laid off by CBN for reckless money lending without proper security and for gross misconduct and mismanagement of funds in their possession. So, for the one week the problem lasted, all the bank's customers all over Nigeria in which I'm one of them were disappointed for not able to withdraw our money when we needed it most. But, we were later told that the problem arose due to the break down of their internet server which supplies service to the ATM.
Nevertheless, the big question which I want all Nigeria banks to answer is, why is it that the ATMs are no longer secured for their users? Are they not aware that many lives, families and businesses have been ruined due to the failure of this ATMs? What measures are they taking to combat theft and other fraudulent activities perpetrated on the ATMs by fraudsters? These and many other questions need to be answered by the CEOs of the Nigeria banks if they want us to continue having faith in them and in their services or otherwise, we, Nigerians, will stop keeping our money in their banks and looking for other alternatives in which our money can be secured.
John Odebunmi,
www.adex.4t.com
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